Frequently Asked Questions
Everything you need to know about your hydration journey.
What is a Waterdrop Microdrink?
A Waterdrop is a small, sugar-free cube that adds delicious fruit and plant extracts to your water. Simply drop it into 15-20 oz of still or sparkling water and enjoy.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are your products suitable for diabetics?
Yes, our Microdrinks are sugar-free and use a touch of stevia or sucralose for sweetness, making them a great option for those monitoring their sugar intake.
What is your return policy?
We offer a 14-day return window for unopened and unused products. Due to food safety regulations, we cannot accept returns on opened beverage packs.
Are the Microdrink cubes vegan and gluten-free?
Absolutely. All our Microdrink flavors are 100% vegan, gluten-free, and contain no artificial preservatives.
Can I manage my subscription easily?
Yes, you can pause, skip, or cancel your subscription at any time through your customer account portal. Changes must be made 48 hours before your next billing cycle.